FAQ'S

All of our products carry a risk-free 100-day* return and exchange window, with the exception of items marked as Final Sale. All items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging. US returns are free and easy, just drop your items off at one of our 500+ Return Bar locations or we will provide a prepaid return shipping label to you.

For damaged/defective items please contact us directly.

Please submit your return request below for a US Return or Exchange.

Start Return

START US GIFT RETURN

All of our products carry a risk-free 100-day* return and exchange window, with the exception of items marked as Final Sale. All items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging. International returns are free and easy. Please submit your return request below for an International Return or Exchange

start return

Can I return a sale item?

All orders are eligible for a return or exchange of any item within 100 days of purchase, with the exception of items marked as Final Sale (those Final Sale items will NOT be eligible for a return or exchange).

What if I received a damaged or defective item?

Please contact our support team at support@trueclassic.com and we will take care of you, right away.

If I am exchanging an item, when will I receive my exchange?

Once your return is received, our automated system will process your replacement exchange order. You will receive an automated email when your exchange has been processed.

If I am returning an item for a refund, when will I receive my refund? For how much will the refund be?

Once your return is received, we will process your refund and credit your original payment method. Please allow 3-5 business days for your refund to be processed by your bank. We will refund you for all items that are returned, less the original cost of shipping.

International returns: It can take up to 21 business days for the funds to credit back to your original payment method once the items are received at the warehouse.

Can I return Add More Save More items?

If you return an item that was part of an "Add More Save More" promotion, your refund amount may be adjusted based on your eligibility for the discount tier after the return

Canceled Orders

If you see a charge on your credit card for a canceled order, it is likely to be only pre-authorization and not a payment. This will be automatically canceled by your payment provider.

If you paid by PayPal, then the canceled order should have automatically generated a refund back to your account.

Credit Card Refunds

Please allow up to 7 business days for the funds to credit back to your payment method.

PayPal Refunds

These are usually immediate, so if you have received confirmation that a refund was issued but do not see it in your account, please contact us directly, so that we can investigate further.

We currently ship worldwide with exception of: Belarus , Bonaire, Saint Eustatius and Saba, Jersey, Marshall Islands, Mauritania, Micronesia, Northern Mariana Islands, Palau, Russia, Ukraine, Zimbabwe and other countries NOT listed on the shipping table below. We look forward to offering world-wide shipping options soon.

Orders generally leave our warehouse within 1-3 business days.

For US orders we have a 2-8 business day shipping time depending on the shipping method you select, at checkout. You will see an estimated delivery window in checkout for your order.

International shipping may vary based on local fulfillment. An estimated delivery will show in checkout for your order.

You will be sent a tracking link along with status updates, after your order ships. We will also send you shipment updates as your package gets near.

We offer Free shipping to select countries. Free shipping eligibility requires a subtotal order value above the free shipping threshold, including discounts. Free shipping offer valid in select countries only

All orders ship in 1-3 business days.

Orders ship from Southern California and Texas.

Occasionally, carriers will prematurely mark a package as delivered and it will show up a few days later. If it has not shown up within a day or two of delivery confirmation, please contact us, so we may sort it out with the carrier.

During checkout you have the option to add Shipping Protection. If your package arrives damaged or does not arrive at all we've got you covered.  If your order arrives damaged, lost, or stolen, no worries! Simply follow these easy instructions to place a reorder: Submit your issue toreorder.corso.comor via emailsupport@corso.comand the support team will get right back to you. All you need is ​​your order number and email address used to place the order.

Please see each individual product page, to confirm fabric, features and fit information; specific to each product.

Our True Classic products are designed with the best quality. We use a very unique process with the fabrics, creating an even higher quality fabric than most brands. You will find this provides our tees with quality that holds after wear and washing, to withstand the test of time and still fit and feel great.

No animal products are used in our clothing.

They sure are!

No, you do not.

Please note that our items are not pre-shrunk.

Following these care instructions will help your True Classic items continue looking great after many washes.

• Machine Wash on cold setting
• Wash with similar items
• No bleach
• Lay flat to dry or tumble dry on low temperature in dryer. Please note, shrinking may occur if being dried in the dryer.

*You may hang dry as well, however, in doing so this could result in your garment stretching

To avoid shrinkage, please lay flat to dry. If you can't air dry clothes, use a low heat setting on the dryer and remove the clothes while slightly damp and allow them to finish air drying. Excessive heat is hard on fabrics.

• Wash in cold water, with similar items. Rule of thumb: the warmer the water, the quicker the fading
• Wash lights, darks and whites separately
• Wash clothes inside out

Use cool water and do not hang the items while wet. Lay flat to dry. If you can't air dry clothes, use lower heat settings on the dryer and remove the clothes while slightly damp and allow them to finish air drying.

Avoid hanging after drying, instead fold them and store in drawers or on shelves to help maintain their shape.

Absolutely, you can screen print on True Classic tees!*

*Print or any other alterations to True Classic product(s) will void product authenticity and product(s) will not be eligible for our product guarantee policy

Sizing can vary between different brands, so even if you know your size in another tee we recommend that you refer to the specific True Classic sizing guidelines provided for the perfect fit.

On our site, we have a helpful sizing calculator (where you can enter height and weight) which you can check out here: https://www.trueclassictees.com/pages/fit-finder

If you are looking for a tighter fit we recommend sizing down.

If you prefer a looser fit we recommend sizing up.

We do not have pre orders at this time. If you'd like to be notified once the item is restocked, we would encourage you to sign up for our restock notifications. You can do so by clicking on the "Notify Me When Available" under that specific product/size and you'll get an email notification as soon as inventory comes in for that item.

We work to restock core products often.

Seasonal items will not restock as frequently. Signing up for that restock alert will ensure you don't miss this product when it's available again.

Yes, absolutely! Please reach out to our customer service team if the desired item is out of stock.

Import duties and taxes may apply upon receipt of international orders. These duties & taxes are set by the Customs Authority of the destination country and depend on a number of factors, such as:

1. Country of origin of the purchased product
2. Local VAT rates
3. Local import taxes

It will be your responsibility to pay these charges if and when asked through your local authorities or at the point of purchase through the prepay feature.

Our guaranteed landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package – guaranteed!

Please note that any inspections and fees applied on imports to your country are beyond our control, should you decide not to prepay your taxes during checkout.

Select counties including Canada and Europe include duties backed into the pricing during the shopping experience and will not be paid separately.

Import duties and taxes may apply upon receipt of orders shipped outside of the European Union. Such duties and taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as the country of origin of the purchased product, local VAT rates and local import taxes.

If you feel that you were incorrectly charged please send us a copy of the receipt for any additional charges that you have paid and we will follow up with our shipping partner to arrange a refund.

We know mistakes happen. We use an automated fulfillment process, which allows us to pack and ship orders extremely quickly. Unfortunately, this does limit us on the amount of time we have to make edits to order. We are SUPER limited on making order changes, however, if you need to make changes to your order after it’s been placed, please contact us as soon as possible.

Keep in mind once your order ships, we’re unable to make changes. Check out our Return and Exchange Policy for more info, or reach out with questions.

If you see a charge on your credit card for a canceled order, it is likely to be only a pre-authorization and not a payment. This will be automatically canceled by your payment provider.

If you paid by PayPal, then the canceled order should have automatically generated a refund back to your account.

For International orders made by credit card, we only charge once the order ships to you.

If you have any additional questions or concerns, please contact us directly.

From our site or App, under Checkout there will be a section labeled "Show Order Summary".

You'll want to expand that (if you're on a mobile device) and enter the promo code you have under Discount Code.

Contact us directly at support@trueclassic.com with the promo code you forgot to apply and we'll get you taken care of.

Send over a screenshot of the promo code to our customer service team via chat or email at Support@trueclassic.com

Promo codes cannot be used on sale and clearance items.

Promos are limited to one per order.

Check out discounts for your service here:

https://www.trueclassictees.com/pages/discounts-for-your-service

We do offer True Classic Gift Cards:https://www.trueclassictees.com/collections/gift-cards-1

Gift cards purchased on the True Classic site do not expire

At this time, gift cards are not exchangeable for cash.

Yes, we sell both physical and digital gift cards.

Use this card online or in any True Classic stores. Gift cards cannot be replaced or redeemed for cash. True Classic cannot be responsible for lost, stolen or misused cards. True Classic is responsible for compliments you receive as a result of what you buy with this. For terms of use, please go to: https://www.trueclassictees.com/pages/gift-cards-terms-of-services

Check out our Refer-A-Friendhttps://www.trueclassictees.com/pages/refer-a-friend

CashBack is a rewarding program designed by merchants to give you money when you shop with them. It's a simple and convenient way for merchants to show their appreciation to shoppers like you.

To redeem your CashBack, please follow these simple steps:

• Check your email after making a qualifying purchase. You will receive an email with instructions for CashBack redemption.
• Complete the CashBack redemption form provided in the email.
• Choose your preferred CashBack redemption method: a virtual Visa card or a merchant gift card.
• Depending on where you made your purchase, you can select either the virtual Visa card or a specific merchant gift card for redemption

The holding period is to verify no returns or refunds were made on an order prior to the Cashback being issued.

Once you confirm your selection, we will promptly provide you with the details of your gift card after the 30 day holding period.

You can apply your site credit directly on the site in the promo code box.

Once you select a gift card, we will promptly send you an email containing all the details about your gift card CashBack. We understand that emails can sometimes get lost or misplaced. If you are unable to locate the email please reach out to our support team.

You can use the virtual Visa card anywhere that accepts Visa. Enjoy the flexibility of using your virtual Visa card wherever Visa is accepted.

After selecting a virtual Visa CashBack, we will send you an email containing a link to access the details of your card, including your balance and statement.

If your virtual Visa card is declined, please follow these steps:

• Ensure that your card has a sufficient balance by checking your card details.
• Double-check that you have entered the correct card number, name, and address during the transaction.
• If you are still experiencing issues, please email us at card@getfondue.com with all the details of your charge.

Please contact our support team. Your experience is important to us and we want to ensure we do everything in our power to remedy any issue or concern.support@trueclassic.com.

We give a fit about comfort and quality, and want you to look good and feel good for years to come. That’s why every product comes with a Perfect Fit, Made to Last Guarantee – if it doesn’t fit right or wears a little too soon, let us know within 100 days and we’ll replace it for free, no charge.

At this time, True Classic accepts all major credit cards, Paypal, Amazon Pay, Shop Pay, GooglePay, ApplePay and payment installment options (vary depending on region) .

True Classic Gift cards can be entered at checkout under the section labeled Gift card or discount code.

We do accept digital payment platforms allowing you to delay payments on purchases. These options are regionally based. You will see these payment options offered to you, at checkout.

We do! These options are regionally based. If available they will show within checkout.

We do! You can simply enter at checkout, under payment; like you would a typical credit card payment.

*We cannot use two payment methods so this Visa/MC/Amex gift card will have to cover the payment in full.

We do not have any surcharges when choosing a payment method.

NoFraud helps True Classic protect their customers from fraud. NoFraud means that you can shop online with confidence, knowing that your personal and financial information is protected.

Yes, NoFraud uses the latest security technologies to protect your personal and financial information. NoFraud is also a trusted partner.

If you have a problem with your order, you should contact the merchant directly. They will be able to service you right away.

NoFraud may ask you to provide documentation to verify your identity. If NoFraud is unable to verify your identity they may decline the transaction.

NoFraud may ask for a variety of documentation to verify your identity and the legitimacy of your transaction. You will not be asked to provide credit card numbers nor social security numbers.

As a customer being reviewed by NoFraud, you have the right to know why your transaction was flagged as fraudulent and you have the right to appeal the decision. You also have the right to provide NoFraud with documentation to verify your identity.

Once your order has been confirmed by NoFraud, it will be processed and shipped by the merchant.

Inside your account portal, you have the ability to view and customize your subscription. You will be able to:

• swap sizes
• edit your frequency
• skip shipments
• update the quantity products
• change your shipping address

There is no minimum size for a subscription order.

If you need to update your payment for your subscription, please follow the steps below.

• Go to Trueclassic.com and log into your account (from the upper right corner)
• At the top of the page, click on Manage Subscription
• You will enter your profile and scroll down until you see Your Payment. Press on Update Payment Method, and once you click, an email will be sent to you with further instructions to update your payment information.

We offer our subscription program to be fully customizable to your needs. If you need to skip a month or perhaps would like to switch out your flavors, we're here to make your subscription perfectly fitted for you. Please reach out to our Support Teamsupport@trueclassic.comif you would like help editing your subscription. You can also log into your account and place your membership on pause or cancel under Manage Subscription.

These costs will vary, Standard shipping rates will apply.

You can expect your order to ship within 1-3 business days, and you will receive separate tracking information for each package(s) via email.

While we're not currently shipping wholesale internationally, we'd love to stay in touch! Pleasefill out our formto be notified when things change.

In order to view products and prices, please login into your account. If this is your first time at True Classic Corporate Wholesale please Create your account here.

The minimum order quantity is 48 same style pieces. You may, however, mix sizes and colors.

Additional discounts are not eligible for wholesale/corporate discount purchases.

At this time, True Classic accepts all major credit cards, Paypal, Amazon Pay, GooglePay, and ApplePay.

Reselling of Corporate Wholesale program products is strictly prohibited. This policy ensures fair access and price consistency for consumers.

To maintain integrity of our products and maintain our focus on quality, True Classic does not offer embroidery or screen printing customization.

We accept tax exemptions. Ensure to add exception forms to your account so we can verify and adjust accordingly.

If you see a charge on your credit card for a canceled order, this may be pre-authorization and not a payment. This will be automatically reversed or refunded by your payment provider.

If you paid by PayPal, then the canceled order will automatically generate a refund back to your account.

Credit card refunds can take up to 7 business days to appear on your statement. We will process your refund promptly, and you will receive a notification once it's initiated.

Paypal refunds are almost instant. If you have received confirmation that a refund was issued but do not see it in your account, please contact us atwholesale@trueclassic.com, to investigate further.

Due to the custom nature of Corporate Wholesale orders, returns and exchanges are not available. However, your satisfaction is our top priority. If you have any concerns or need assistance, please do not hesitate to contact us by emailwholesale@trueclassic.com.

If you do need any assistance please email: wholesale@trueclassic.com.

TryNow lets you try on all the True Classic items you've been eyeing with  No commitment, just convenience.

Browse and choose items that have the option available.  We'll hold the total amount on your card, but you only pay for what you keep.

Home Try-On: Your trial starts the moment your order arrives. 

Hassle-Free Returns: Send back anything you don’t want and we’ll provide the prepaid label. You only pay for what you love!

At this time, credit and debit cards only.

Please submit your return request below for a US Return or Exchange.

START US RETURN

This is currently available in the US only but we never say no to potentially expanding.

You'll be charged after the trial period (10 days after receiving the product). We finalize the order and charge your card after the trial and any returns are processed. The hold may take 24-48 hours to disappear from your statement  you have been charged.

We check your card's available funds with an authorization. It's NOT a charge, just a hold to ensure payment for what you keep.The authorization might appear as "pending" on your statement, meaning it's not a finalized charge.

Occasionally, carriers will prematurely mark a package as delivered and it will show up a few days later. If it has not shown up within a day or two of delivery confirmation, please contact us, so we may sort it out with the carrier.

We appreciate your interest in our brand. We believe that looking good and being comfortable can go hand in hand. If you think so too and are excited to share please follow the link — https://trueclassictees.grin.live

Thank you for your interest in purchasing from True Classic. If you are looking to place a minimum order of 48 pieces per style please checkout our wholesale requirements here.

You can start your return here.

START US GIFT RETURN

Please ensure the person you've gifted True Classic to has either the order number or your name or email address so we can locate the purchase and provide them with some options. Please review details on our Return & Exchange Policy

No, we have gone paperless and do not provide any pricing detail in the package.

No, True Classic gift cards, purchased from our site, do not have an expiration date.

Absolutely! Print or any other alterations to True Classic product(s) will void product authenticity and will not be eligible for our product guarantee policy, however.